FAQ

GENERAL QUESTIONS

How does shipping work?

Orders will be shipped out in 1-2 business days via USPS Priority Mail. Cost is a flat $5 for anywhere in the US. All orders will be tracked and insured!

Do you take refunds?

If there is genuinely something wrong with the quality of the product you received, then we will process a refund. We are not responsible for buyer's remorse or unfavorable fits on various body types. Ask questions before and we'll be happy to help :) 

How can we get in contact?

There should be a contact link at the bottom of our website. Click it, fill out the info, and drop us a message. We'll respond in 1-2 business days. We're always excited to chat with our customers!

What is your social media?

We have buttons on the bottom of our website that will take you right to our Instagram and Twitter pages! Our instagram is @aeternum_clothing and our twitter is @aeternum_us.

What special deals/promotional codes do you give out?

Discount codes and sales will be announced via our twitter. Make sure you follow us @aeternum_us to get those! (We already have one out) ;) Other than that, expect sales during holidays. 

PRODUCT QUESTIONS

Will there be restocks?

Unfortunately, probably not. Prices of hats and embroidery fees have raised since last time so unless the demand for a restock is huge, once they're gone, they're gone. 

Are all products 1/1 only?

Other than our hats and select pieces, all other garments will be strictly 1/1 never recreated pieces. Grab yours and be the only one to have it!

Are all products brand new?

While some are, others are not. Most products are repurposed, recycled or redesigned. With that being said, we guarantee that all garments will be clean, wearable, and dope. Garment's condition will be listed in the description of posts.

What sets apart Aeternum from other clothing startups?

The fact that I make every single garment is what sets us apart. I built this company from the bottom up and I'm doing my best to provide everyone who likes my designs and believes in me premium garments for cheap. I'm not printing designs I thought of overseas and mass producing. Instead, I'm cutting and sewing everything myself or recycling pre-owned clothes to be more modern and fit current trends.

What are some inspirations for Aeternum Clothing?

Designer and celebrity wise, Mike Amiri, A$AP Rocky, Kanye West, Rhuigi, Ian Connor and Virgil. Brand wise, Off-white, Rhude, ALYX, PSNY and SLP to name a few. Overall, inspiration is pulled from everything, complete strangers, famous designers, antiques, nature, old trends, etc...